Expert Insights

Expert Insights

Achieving Scalability and Reducing Costs With an FSP Model

Achieving Scalability and Reducing Costs With an FSP Model
21 July 2020

The benefits of a functional service provider (FSP) model in clinical research are proven: enhanced productivity, operational ease of use, reduction of risk, simplified financial management, accelerated timelines, and more. In addition to these measurable metrics, the FSP model creates a culture of trust, emphasizing open communication, transparency, proactive responsibility, and leadership. It also enables collaboration beyond a traditional outsourcing model — skilled, embedded staff are heavily invested in successful outcomes.

Theo Erasmus, Synteract’s Vice President of Biometrics FSP, and Alex Brink, Executive Director of Biometrics, recently led a webinar on Achieving Scalability and Reducing Costs With an FSP Model to share how an FSP model achieves creative, customized solutions that drive success.

In this webinar packed with actionable, clear information on the FSP model, Erasmus and Brink walk their audience through the four pillars Synteract has identified over the years that align the strategic objectives of FSPs:

Governance. As a key pillar, governance drives the health of the partnership, solidifying commitment to the relationship. But sometimes it’s unclear how to make it come to life. Erasmus shares how to align KPIs to key objectives, as well as examples of both informal and formalized operational governance structures and an issue escalation path driven by partnership and trust.

Resourcing. Having a skilled, competent team is the goal of every organization, and it’s very achievable within the FSP model. Erasmus explores an example of a successful FSP team structure, showing how to unify executive commitment and project oversight, deep therapeutic expertise, collaboration, resources, and a flexible, proactive approach to program delivery.

Quality. The goal of every organization is to provide quality results. Brink explores the stages of a quality management system, how to put it in place, and how to best leverage it using performance metrics, record keeping, risk communication and detection, and more. Learning how to create a scalable quality management framework is key to driving success, and Brink provides a step-by-step roadmap to achieving one.

Delivery. Combining governance, resourcing, and quality into a process that ensures the delivery of high-quality results is the strength of the FSP model. Our team explores benchmarking and measuring improvement to include data currency and real-time data flow, resulting in on-time delivery. Brink gives examples of tools to measure and drive delivery and discusses how to manage and minimize human error.

The underlying philosophy of the FSP model is that it “lives, evolves, and grows” as a dedicated team. For more than a decade, Synteract has been providing functional support services to clients across the United States and Europe. Our FSP model offers experienced, dedicated staff with leading industry expertise to deliver clinical studies according to plan. Watch our latest FSP webinar to learn more

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