Notice of Privacy Practices

This Privacy Policy sets forth the privacy practices for the www.Synteract.com website and various related services (together referred to as the "site"). Synteract, Inc., is the provider of the site (referred to as "us" or "we" or “Synteract”), is committed to protecting your privacy online, and understands its responsibilities to protect the privacy and security of the data it collects from you.  

At times during the provision of our services, Synteract collects information about you in order to provide the information or services you are requesting. 

Please read the information below to learn the following regarding your use of this site

You acknowledge that this Privacy Policy is part of our Site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, issuing an e-mail to the e-mail address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid e-mail address as a registered user, review this site and this Policy periodically and to be aware of any modifications. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

Collection of Your Personal Information from this Website

This section applies to all information collected through the Synteract.com website. We will ask you when we need information that personally identifies you ("personal information," "personal information data" or "data" as used herein) or allows us to contact you. Personal information collected by Synteract.com is often limited to e-mail address, language, country or location, but may include other information when needed to provide a requested service, where an employment opportunity is being processed or where services as an Investigator in a clinical trial are being offered.

We collect personal information to support delivery of a broad range of medical research and consulting services in the drug, medical device, and pharmaceutical industry. We may use personal information to further inform about you about clinical research studies, to get comments on medical care, or to seek agreement to participate in medical research as an investigator or a patient. In some cases, we collect and process human resources data relevant to company employment activities. In order to better provide you with our numerous services, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as registering as a client, ordering a service, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, employer, job title and department, telephone and facsimile numbers, Internet Protocol (“IP”) address, and other personal identifying information. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual or can be used in conjunction with other information to identify an individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, or what browser you are using. An URL is the global address of documents and other resources on the World Wide Web.

You provide certain Personally Identifiable Information to us when you:

  1. Visit our site
  2. Register for our services and register your e-mail address with us;
  3. Enter sweepstakes or contests sponsored by us or one of our partners;
  4. Sign up for special offers from selected third parties;
  5. Send e-mail messages, submit forms or transmit other information by telephone or letter; or
  6. Submit technical support inquiries.

We may also collect information from you at other points on our site that state that such information is being collected.

In addition, we may also collect, or our third party content server may collect, certain Non-Personally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs.

We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you. We will also use Personally Identifiable Information to enhance the operation of our site, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site's content, layout, and services. We may use Personally Identifiable Information to deliver information to you via both mail and email and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms of Use and this Private Policy.  We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

Users may apply for employment at Synteract through the Careers section of this website. The information supplied by candidates is collected and accessed by Synteract during the recruitment process.

Use of your Personal Information

We may use your personal information for the following purposes:

  • To ensure www.Synteract.com is relevant to your needs.
  • To deliver services and information about Synteract that you request.
  • To assist Synteract in creating and publishing content most relevant to you.
  • To alert you to updated information about Synteract and Synteract services if you so request.
  • To allow you access to limited-entry areas of Synteract.com as appropriate
  • To assist you in troubleshooting technical problems or answering technical questions.

Synteract respects the privacy rights and interests of its web site visitors and the following principles will be applied by Synteract when dealing with personal information data:

Data Privacy Principles

Data will be collected for the purposes specified above and used accordingly. The collection and processing of the data will be limited to these purposes and you are hereby informed in advance of the purposes and uses of such data.

Data will be adequate, relevant and not excessive relative to the purposes for which they are processed.

Data will be as accurate as possible and, where necessary, kept up to date.

Data will not be kept longer than is appropriate or necessary for the purposes for which it is being processed or local legal requirements.

Data will be collected, used and retained in accordance with the legal rights of the data subjects.

Appropriate technical and physical measures will be taken to prevent unauthorized access, accidental loss, destruction or damage to data and any unauthorized organization, disclosure or processing.

We store the information you provide in a secure electronic database in order to provide you with the information and/or services you request. The information is stored for the lifetime of the database unless you request that it be removed.

Processing of Personal Information

This site and the electronic database have security measures in place to protect the loss, misuse unauthorized access or disclosure, alteration or destruction of the information under our control.

By submitting your personal information you agree that Synteract may process it for the purposes and in accordance with the principles outlined herein.

Synteract processes personal information data fairly and lawfully for the purposes as outlined herein only.   Processing for these purposes includes obtaining, recording, holding, organizing, transferring, adapting, amending, recovering, consulting, using, limiting, disclosure by transmission, dissemination or otherwise making available, aligning, blocking, destroying and erasing data.

Processing of Personal Data Related of Job Applicants

In the case of processing employment opportunities with Synteract processing of data may include, but is not limited, to:

  • Candidate status
  • work history/job data
  • education
  • compensation
  • employer feedback

This list is not exhaustive and may be changed and/or added to from time to time.

Information Collection

Subject to local legal requirements, Synteract may use external services to collect, process and/or validate personal information data. Synteract requires that any such external service will ensure adequate protection for personal information data and complies with local legal requirements.

Synteract may collect candidate feedback and opinions periodically (e.g. surveys) for business purposes, such as improving processes, subject to local legal requirements. You may respond to these surveys voluntarily or may elect not to respond and will not suffer reprisals for your decision. These guidelines will be applicable to personal information provided as response to the surveys.

Disclosure Within

To operate as a global business it may be necessary to process and transfer personal information data within Synteract businesses. This may involve transferring personal information data outside the European Economic Area (EEA) to the USA and elsewhere.

Processing and/or transfer of personal information data and release of such information within Synteract and/or to third parties outside the European Economic Area is subject to local law and, where required, will be subject to your consent, as well as ensuring adequate security measures.

Disclosure to Third Parties

We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personally Identifiable Information to operate our sites and to deliver their services.

Our website may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible.

We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control. You should carefully review the privacy statements on any other site you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Synteract may be obliged to disclose certain personal information data to third parties such as Government Authorities.  It may also be necessary to disclose certain personal information data to a supplier or contractor organization supplying services which require the use and/or creation of personal information data.  It may also be necessary to disclose personal information data so as to protect the legal interests and other rights of Synteract, subject to local legal requirements.

Data Security

Synteract takes measures to ensure your Personally Identifiable Information is secure, consistent with applicable laws and current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted using SSL, 128-bit encryption. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Synteract personnel and contractors have access to via password. We encrypt your Personally Identifiable Information, as well, and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.

Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside Synteract you will not be asked to select a password in order to view or modify such information.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

The handling of medical information obtained in clinical research is governed by national and international data protection regulations and medical confidentiality. Any medical information collected will be maintained under these regulations.

Synteract has in place security to protect manual and electronic processing of personal information data and prevent its misuse, subject to local legal requirements.

Synteract also ensures adequate security is observed by third parties and affiliates processing personal information data on behalf of Synteract, subject to local legal requirements.

Sensitive Personal Data

Synteract ensures special protection for Sensitive Personal Data. This is defined by Synteract as:

  • racial or ethnic origin
  • political opinions
  • religious or philosophical beliefs
  • trade union membership
  • genetic data
  • biometric data
  • data concerning health
  • data concerning a natural person's sex life or sexual orientation
  • medical data (e.g. pre-placement medicals, and other medical documents produced for the purposes of employment, such as, drug screen results)

Synteract may process this type of data for the purposes of equal opportunities monitoring, or if it is prescribed by law, or it is needed for the protection of life, health or freedom, or if it is required for the performance of your employment contract, subject to appropriate security safeguards and local legal requirements.

If required by local law, your explicit consent may be obtained to the processing of sensitive personal data.

Exceptions


Except as described herein, we will not otherwise use or disclose any of your personal information, except to the extent reasonably necessary:

  1. to correct technical errors and to technically process your personal information;
  2. to protect the security and integrity of Synteract.com;
  3. to protect any Synteract property or rights or obligations and/or the property, rights or obligations of third parties where Synteract may have an obligation or liability in respect of these;
  4. to take precautions against potential liability on the part of Synteract;
  5. to any extent required by law, applicable regulation or judicial process;
  6. to any extent permitted under any other applicable legal or regulatory provisions to provide information to law enforcement agencies or to provide information in respect of a matter related to public safety.

Use of Cookies

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.

To block cookies, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, http://www.aboutcookies.org/

Your Rights to Your Personal Data

You have the right to access and edit the Personally Identifiable Information that we have collected from you, to the extent we store or maintain such data. You may change or rectify any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You also have the right to seek erasure of the personal data we may maintain concerning you, the right to restrict certain processing activities, the right to object to certain processing activities, and the right to seek copies of the data we maintain concerning you.

You may exercise your rights and set your privacy preferences by writing us at:

Synteract 
5759 Fleet Street
Suite 100
Carlsbad, CA 92008
Attn: Privacyofficer@Synteract.com

Please include your name, address, and/or e-mail address when you contact us.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed. In addition, it may be impossible to completely delete your information without some residual information because of backups.

Protection of Children's Personal Information

www.Synteract.com is a general audience site and no part of the site is designed to attract, cater to, or have content intended for children. It is Synteract's view that the nature of the subject matter is unlikely to be of general interest to children but notwithstanding this, Synteract does not knowingly collect any personal information from children.

EU-U.S. and Swiss-U.S. Privacy Shield Frameworks

Synteract participates in the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding certain personal information received by Synteract in the U.S. from European Union member countries and Switzerland.  Please see our [Synteract Privacy Shield Policy] for information about Synteract’s data practices regarding personal information it receives from European Union member countries and Switzerland pursuant to the respective Privacy Shield frameworks. To learn more about the Privacy Shield program generally, and to view Synteract’s certification, please visit https://www.privacyshield.gov/.

Data Collected from Other Sites

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies linked or referenced on our site may collect information about you when you view or click on their sites through the use of cookies. We cannot control this collection of information. You should contact these companies directly if you have any questions about their use of the information that they collect.

Intellectual Property Notice

The graphics, documents and articles contained on this Website are the copyrighted work of Synteract and contain proprietary trademarks and trade names of Synteract. No material from Synteract or any website owned, operated, licensed or controlled by Synteract may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way except that you may print information from this website for non-competitive use only, provided you keep intact all copyright, trademark and other proprietary notices. Such reproduced material may not be sold for a profit or incorporated in commercial documents without written permission of the copyright or trademark holder.

Last Updated: September 28, 2017

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